OmniCare India – Terms & Conditions

Effective Date: February 2021

Welcome to OmniCare India

Thank you for choosing OmniCare India. We are committed to providing trained, verified and reliable domestic staff and caregiving professionals to households across India.

These Terms & Conditions govern the services provided by OmniCare India. By booking or using our services, the client acknowledges that they have read, understood and agreed to these terms.

1. Definitions

For the purpose of these Terms & Conditions:

  • Company refers to OmniCare India.

  • Client refers to the individual, family, organization or entity requesting staffing services.

  • Candidate/Employee refers to the domestic worker, caregiver or support staff introduced by OmniCare India.

  • Booking Fee refers to the advance amount paid by the client to initiate the recruitment and placement process.

  • Placement refers to the successful joining of a selected candidate with the client.

2. Nature of Our Services

OmniCare India is a professional domestic staffing and recruitment company that identifies, screens, shortlists and introduces suitable candidates according to the client's requirements.

Our services include recruitment for:

  • House Maids

  • Cooks

  • Baby Sitters

  • Japa Maids (Mother & Newborn Care)

  • Elderly Caregivers

  • Patient Care Attendants

  • Domestic Helpers

The company strives to match every client with the most suitable candidate based on experience, availability, skills, language preferences and location.

3. Booking Process

To begin the recruitment process, the client must pay the prescribed booking fee.

The booking fee covers:

  • Requirement analysis

  • Candidate sourcing

  • Profile screening

  • Initial interviews

  • Shortlisting

  • Candidate coordination

  • Documentation processing

  • Scheduling interviews

The recruitment process will commence only after confirmation of the booking fee.

4. Recruitment Timeline

Under normal circumstances, OmniCare India completes the recruitment process within 4–5 working days from booking confirmation.

However, the timeline may vary depending on:

  • Client's specific requirements

  • Candidate availability

  • Location of service

  • Festival or holiday periods

  • Natural disasters or unforeseen events

  • Verification delays

The company will keep the client informed throughout the recruitment process.

5. Candidate Verification

Client safety is our highest priority.

Where available, the following documents will be provided before or at the time of joining:

  • Aadhaar Card

  • Government-issued Identity Proof

  • Address Proof

  • Police Verification Report

  • Passport-size Photograph

  • Other KYC documents (where applicable)

Clients are encouraged to independently verify all documents and immediately notify the company if any discrepancy is identified.

6. Interview & Candidate Selection

Clients may interview one or more shortlisted candidates before making their final selection.

OmniCare India will make every reasonable effort to present candidates matching the client's requirements; however, the final hiring decision always rests with the client.

7. Joining & Placement

A placement is considered complete when:

  • The client confirms the selected candidate.

  • The candidate reports for duty.

  • Both parties mutually agree to commence employment.

Upon joining, the client is expected to cooperate in completing any required onboarding formalities.

8. Salary & Payment

The selected candidate shall remain under the administrative payroll management of OmniCare India, unless otherwise agreed in writing.

The client agrees to:

  • Pay the agreed monthly salary to OmniCare India.

  • Make all payments on or before the agreed due date.

  • Clear any outstanding dues without unnecessary delay.

Late payments may affect service continuity and replacement eligibility.

9. Working Hours

Working hours shall be mutually agreed upon before placement.

Standard working hours vary depending on the type of service:

  • Part-Time Staff (5 Hours)

  • Full-Time Staff (10 Hours)

  • Live-In Staff (24 Hours)

  • Shift-Based Caregivers (As Per Requirement)

Any overtime, additional duties or changes in working hours should be mutually agreed upon by the client and the company.

10. Leave Policy

Unless otherwise agreed:

Non-Live-In Staff

  • Two (2) paid leave days per calendar month.

Live-In Staff

  • Ten (10) to Twelve (12) leave days after every six months of continuous service.

Emergency leave may be granted based on genuine circumstances and mutual understanding.

11. Replacement Policy

OmniCare India offers a replacement service if:

  • The candidate voluntarily resigns.

  • The candidate leaves without notice.

  • The candidate is medically unable to continue employment.

  • There are genuine performance-related concerns.

  • The candidate is found unsuitable after joining.

Replacement requests must be reported promptly with valid reasons. OmniCare India reserves the right to assess each request before initiating the replacement process.

Replacement timelines depend on candidate availability and location.

12. Booking Fee Refund Policy

The booking fee is fully refundable only if OmniCare India is unable to provide any suitable candidate for the interview process despite reasonable efforts.

No refund shall be applicable if:

  • The client cancels the requirement after recruitment has commenced.

  • The client rejects suitable candidates without reasonable grounds.

  • A candidate has already joined.

  • The client changes the job requirements after recruitment has started.

Approved refunds will be processed through the original payment method within the applicable processing period which is 1-2 working days.

13. Client Responsibilities

The client agrees to:

  • Provide accurate job descriptions and expectations.

  • Maintain a safe, hygienic and respectful workplace.

  • Treat the employee with dignity and fairness.

  • Pay salaries and service charges on time.

  • Avoid assigning duties beyond the agreed job role without prior discussion.

  • Inform OmniCare India immediately of any major issue involving the employee.

14. Employee Conduct

Candidates are expected to:

  • Maintain professionalism and honesty.

  • Respect client privacy and household rules.

  • Perform assigned duties diligently.

  • Maintain confidentiality regarding the client's personal and family matters.

  • Follow reasonable instructions from the client.

15. Confidentiality

OmniCare India respects the privacy of both clients and candidates.

Personal information, documents, addresses, telephone numbers and employment details will not be disclosed to third parties except where required by law or with appropriate consent.

16. Limitation of Liability

OmniCare India exercises reasonable care while recruiting and verifying candidates. However:

  • The company cannot guarantee future conduct, behaviour, or performance of any individual.

  • The company shall not be liable for disputes arising directly between the client and the employee after placement, except as covered under the agreed replacement policy.

  • Clients are encouraged to supervise employees appropriately and secure valuable belongings.

17. Force Majeure

OmniCare India shall not be held responsible for delays or inability to provide services due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Epidemics or pandemics

  • Civil unrest

  • Transportation disruptions

  • Power or communication failures

18. Amendments

OmniCare India reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on the company's official website and will become effective immediately upon publication.

19. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of these services shall be subject to the exclusive jurisdiction of the competent courts where OmniCare India is registered.

20. Contact Information

OmniCare India

"Your Home, Our Responsibility"

For bookings, support, complaints, feedback or service-related assistance, please contact our customer support team through the official contact details published on our website.

Client Acknowledgement

By paying the booking fee or availing any service from OmniCare India, the client confirms that they have read, understood, and agreed to these Terms & Conditions and agree to comply with all applicable policies governing the services provided by the company.